1. What is Quantum Aerospace?
Quantum Aerospace is a specialized space logistics company that offers services like AstroVault and Galactic Glide to deliver data, artifacts, and brand elevation experiences into space. We are leaders in secure space vaulting and branding using aerospace technology. Our goal is to transport humanity’s most important creations to the Moon, Mars, and beyond.
2. What services does Quantum Aerospace offer?
We offer several specialized space services:
- AstroVault: A service to store Earth’s most valuable artifacts and data in space.
- Galactic Glide: Brand elevation using aerospace balloons to carry your products, messages, or instruments 100,000 feet above Earth.
- Space Delivery: Transport of custom payloads to destinations such as the Moon, Mars, and other planets.
3. What is the relationship between Quantum Aerospace and Space Ark Media?
Quantum Aerospace operates independently of Space Ark Media, which runs cultural curation projects. While Quantum Aerospace focuses on space logistics, Space Ark Media handles cultural projects that include placing curated works in space for preservation. If you want to be part of a Space Ark Media project, you must apply separately through their application process.
4. What is Quantum Aerospace's refund policy for space delivery packages?
Our refund policy reflects the investment-based nature of space logistics:
- Customers may cancel their space delivery package purchase within 30 days and receive a full refund. After 30 days, no refunds will be provided, as preparation for the launch will have begun.
- If the space mission fails, no refunds will be provided. However, we offer a 50% discount on the next available launch attempt.
- No refunds are available for delays in launch dates, as external factors such as weather or equipment issues may cause delays.
For more details, please refer to our Refund Policy.
5. What is Quantum Aerospace’s refund policy for physical products?
For physical products purchased from our shop:
- We offer a 30-day return window for any apparel or merchandise.
- Refunds are only available for items that are unworn, unwashed, and in their original condition with tags attached.
- Non-returnable items include gift cards, downloadable software, and hazardous materials. Please provide proof of purchase for all returns.
6. What happens if a launch is delayed?
Launch dates are flexible and can change due to external factors like weather, equipment failure, or regulatory changes. These delays do not warrant a refund. We will keep you updated on any changes and will notify you of the next available launch date. If the mission fails, you will be eligible for a 50% discount on a future launch attempt.
7. How can I participate in the next available launch to space?
With our Next Available Launch option, you can ensure that your payload or personal items will be sent on the next scheduled space mission, whether it’s for satellite deployment, planetary exploration, or custom payload logistics. Once a launch is confirmed, we will notify you about the specific mission details.
8. How do I get a refund or exchange for merchandise bought through the shop?
For merchandise purchased through our shop:
- We accept returns for defective or damaged products within 30 days.
- Refunds or exchanges are only processed for physical products in original condition, and non-returnable items are excluded from this policy.
- For returns or exchanges, please contact info@quantum-aerospace.com.
9. What about launch parties and live rocket viewing events?
Details regarding launch parties and live rocket viewing events will be communicated directly to you via email. While the location for these events can vary, most live rocket launches happen at Cape Canaveral, Florida. The launch party typically takes place first, and the live rocket launch occurs afterward to end the night perfectly. Make sure your contact details are up to date to receive information on these exciting experiences.